Frequently asked questions
Quick answers about materials, sizing, delivery, returns and care.
What is North & Steel jewellery made from?
Materials and finishes are listed on every product page. The Core collection uses durable stainless steel designed for everyday wear.
Can I wear it in the shower or at the gym?
Check the care information on the product page. Pieces marked waterproof or water-resistant are designed to handle everyday exposure to water and sweat.
How do I choose the right chain length?
A shorter chain sits closer to the collarbone; a longer chain falls lower and is easier to layer. The product page shows the available lengths.
When will my order ship?
Your order confirmation and shipping email contain the latest preparation and tracking information.
How do returns work?
Visit the Shipping & Returns page for the current return conditions and instructions.
How should I care for my jewellery?
Rinse after contact with salt water or heavy sweat, dry with a soft cloth and store the piece in a dry place.